Returns & Exchanges Policy

At Bohemart Jewellery, we want you to be completely happy with your purchase. If for any reason you are not fully satisfied, we are here to help. Please read our policy below carefully.

Return Policy

You have 14 days from the date of delivery to request a return, no questions asked. We want the process to be as simple and stress-free as possible.

Return Conditions

To be eligible for a return, all items must meet the following conditions:

  • The item must be unused, unworn, and unwashed.
  • The item must be returned in its original packaging with all tags still attached.
  • The item must be in the same perfect condition as when it was delivered to you.
  • Items showing signs of wear, damage caused after delivery, or items returned without their original packaging may not be accepted.
  • Customised or personalised pieces cannot be returned unless they are faulty or damaged upon arrival.

Please note: Items remain your responsibility until they reach us. We strongly recommend using a tracked shipping service to avoid any issues.

Exchange Policy

We are happy to offer exchanges for a different item, size, or design, subject to availability. Please contact us within 14 days of receiving your order to initiate an exchange.

If the item you wish to exchange for is of a higher value, you will be asked to pay the difference. If it is of a lower value, we will refund the difference to your original payment method. If your preferred exchange item is not available, we will issue a full refund or store credit — whichever you prefer.

How to Return or Exchange an Item

Follow these simple steps to process your return or exchange:

  1. Contact us first — Before sending anything back, please get in touch via our Contact Us page. Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
  2. Await confirmation — We will respond within 2 business days with return instructions and the correct return address.
  3. Pack your item securely — Place the item carefully in its original packaging (or suitable protective packaging) to prevent any damage during transit.
  4. Ship your return — Send the parcel to the address provided. We recommend a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged in transit.
  5. Receive your refund or exchange — Once we receive and inspect the returned item, we will process your refund or dispatch your exchange within 5–7 business days.

Refunds

Once your return is approved, your refund will be issued to your original payment method within 5–7 business days. Please note that original shipping costs are non-refundable, unless the item was faulty, damaged, or incorrectly sent.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery and include photographs of the damage. We will arrange a free replacement or a full refund at no additional cost to you.

Need Help?

If you have any questions about our Returns & Exchanges Policy, please don’t hesitate to reach out via our Contact Us page. We are always happy to help and will ensure your experience with Bohemart Jewellery is a pleasant one.